Privacy policy

Three things: a question you choose to send through the Email a question form on the Contact page, an enquiry a healthcare professional chooses to send through the site’s referral form, and usage data about how the site is visited. The site also still holds the requests people sent through its earlier appointment form, described below. There are no accounts and no online payments on this site. Appointments are booked in Jane App, on Jane App’s own website.

Appointments are booked online through Jane App, the practice management system Loam & Moss uses for appointments, intake forms and clinical records. The Book online button on the Contact page takes you to the practice’s booking page on Jane App’s website. What you enter there, including your contact details, health history and consent forms, goes to Jane App, not to this website. Jane App is separate from this website and has its own privacy terms. This website does not connect to Jane App and receives nothing you enter there.

Before online booking opened, appointments started with a form on the Contact page. Requests sent through that form are still stored in this website’s content management system, which Raegan signs in to review. The server and the system are maintained by our website provider, whose technical staff can reach them in order to do that work. A request we did not accept was deleted when we made that decision. Other requests are kept for as long as we need them to keep an accurate record of requests received. You can ask us to delete yours at any time.

The Email a question form on the Contact page asks for your name, your email address and your question, and tells you there is no need to include health details. When you send it, your message goes by email to the practice’s Gmail inbox, delivered by Mailgun, an email service that may process it outside Canada. This website does not keep a copy. We use your name and email address only to reply.

Healthcare professionals have a separate referral enquiry form. It asks for their name, profession or role, clinic or organisation, email address and phone number, a short message and their consent to be contacted, and asks them not to include patient information. Enquiries are stored in the same content management system. When one is sent, the site emails a notification to the practice and a confirmation to the sender. Neither email contains the answers. These messages are delivered by Mailgun, an email service that may process them outside Canada.

We do not use bookings, requests, questions or enquiries for marketing, and we do not sell them. We share them only with a service provider that helps us run this website, deliver our email or manage appointments, or where the law requires or allows it.

The Email a question form and the referral enquiry form are protected by Google reCAPTCHA, which checks that a submission comes from a person rather than automated software. It runs from the moment either form’s page loads, whether or not you send anything. To do that, Google receives your IP address along with information about your device and how you interact with the page. This use is subject to Google’s Privacy Policy and Terms of Service.

We use Google Analytics 4, loaded through Google Tag Manager, to understand how the site is used: which pages are viewed, how far people scroll, which links to other sites are clicked, how visitors arrive, and the type of device and browser used.

The settings we chose for a health website: Google signals is off, so nothing is linked to Google account profiles or used to personalise advertising; event data is kept for 14 months; and Google Analytics 4 does not store IP addresses. Analytics never receives anything you type into the site’s forms.

Google processes this data on its own servers, including in the United States. You can block it with the Google Analytics opt-out browser add-on or by blocking cookies in your browser. The site works without them.

Separately from analytics, the server that hosts this website keeps standard technical logs of the requests it receives, including IP addresses, so we can keep the site secure and fix problems.

• A session cookie set by the website itself so the Email a question and referral enquiry forms can be submitted safely. It is removed when you close your browser.
• Google Analytics cookies, with names beginning _ga, which recognise a returning browser.
• A Google reCAPTCHA cookie used for spam detection on the Contact and referral enquiry pages.

We do not use advertising cookies.

Resource pages link to research, patient information and directories on other websites. Their privacy practices are their own.

Google, for analytics, spam protection and the practice's Gmail inbox, and Mailgun, for email delivery, may process information outside Canada, mainly in the United States, where it is subject to that country's laws. Alberta’s Personal Information Protection Act asks us to tell you this and to name someone who can answer your questions about it. That person is the owner of Loam & Moss, reachable at [email protected].

Under Alberta's Personal Information Protection Act you can ask what personal information we hold about you, ask us to correct it, and withdraw your consent to its use. Withdrawing consent for a booking, request or enquiry means we cannot act on it. You can also ask us to delete a request, question or enquiry sent through this website.

Write to us at [email protected]. We respond within the time the Act allows. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.

We update this page when the site’s data practices change and revise the date at the top. Questions about anything here can go to [email protected].